Reference

Terms & Conditions for sky99 Accounts

sky99 Terms & Conditions set out how you open an account, confirm your details, use DANA, OVO, GoPay or QRIS, and request account changes.

Account stepsWallet rulesData handlingSupport route

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Wallet Rules for DANA and QRIS

sky99 Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These Terms & Conditions explain the agreement between you and our service when you create, access or close an account. They cover accurate account details, phone verification before account access, wallet ownership, payment reversals, account restrictions and requests to amend your records. DANA, OVO, GoPay and

1
QRIS appear as payment references only; your wallet or bank provider may apply separate rules. Bank transfer and virtual account activity must match the account details you submit, and we may ask for clarification when a payment cannot be matched. Access depends on local law, and
2
a change in local requirements may affect account availability or a transaction route. Please read the current wording before opening an account, then contact us if a clause is unclear.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

HELP PATHS

Contact Routes for Policy Questions

A clear contact path helps when a Terms & Conditions question affects login, wallet status or a requested account change.

Account access If phone verification blocks access, use the account help route shown at login and describe the exact message. We will check the account step against the current Terms & Conditions.

Wallet status For DANA, OVO, GoPay or QRIS questions, provide the payment reference and wallet status shown in your account. This lets us check whether the rule or provider caused the hold.

Policy changes When you want a correction, deletion request or clause explanation, contact us through account help and identify the affected record. We will confirm what can be changed under the applicable terms.

RECORD CONTROLS

How We Apply Account Terms

We apply these Terms & Conditions through practical account checks rather than unclear notices. Phone verification connects access to the details you submit, while payment references help us match DANA, OVO, GoPay…

Account records

We use the details you provide to create and maintain your account, confirm phone access and apply the identity rules written in the Terms & Conditions before account activity continues.

Payment evidence

Payment references, wallet status and transfer details may be retained to reconcile an account action, investigate a disputed transaction or explain why a cashier request needs clarification.

Cookies

Cookies and similar browser storage can support login continuity and remember consent choices. Your browser settings can remove them, although some account functions may then require another login.

Security steps

Keep your phone access, password and account details private. If you suspect an unauthorised login, use account help promptly so we can review access under the security terms.

Record retention

We retain account and transaction records for the period needed to operate the service, resolve disputes, protect accounts and meet applicable legal duties described in these terms.

Change requests

To request a correction or ask how your data is handled, contact us through the account help route with the relevant record and your reason for the request.

Terms & Conditions Questions Answered

These Terms & Conditions answers address the account and policy searches we hear most often. Read them alongside the current wording, especially before phone verification, a wallet transaction or a request to change your personal records. If your situation is unusual, send the relevant details through account help.

You can read the current Terms & Conditions on this page before opening an account. Check the wording again after a policy notice, because updated rules may affect access, payments or data requests.

Yes. The terms explain how we handle account-linked DANA and QRIS activity, matching references and payment questions. DANA or QRIS may also impose separate conditions that apply outside our service.

Phone verification helps connect access to the details submitted during account creation and reduces account confusion. We may restrict access when verification cannot be completed under the current account terms.

Yes. Contact us through account help, identify the record that needs correction and explain the change. We will assess the request against security checks, transaction records and applicable Terms & Conditions.

The Terms & Conditions allow payment references and status details to be checked for matching, disputes and account security. OVO, GoPay, banks and virtual account providers may keep separate records.

Yes. Account access depends on local law. If a legal requirement changes, we may adjust an access route, request additional confirmation or restrict an account where the current terms require it.

Use the account help route and name the clause or closure request clearly. Include your account identifier, but never send a password or private wallet login details in the message.

Terms & Conditions for sky99 Accounts

Contact Routes for Policy Questions

How We Apply Account Terms

Account records

Payment evidence

Cookies

Security steps

Record retention

Change requests

Terms & Conditions Questions Answered

01 Where can I read the sky99 Terms & Conditions?

02 Do sky99 Terms & Conditions apply to DANA and QRIS?

03 Why is phone verification required before account access?

04 Can I request a correction to my account data?

05 How do the terms handle OVO, GoPay and bank transfer records?

06 Can my access change when local rules change?

07 How do I ask about a clause or request account closure?

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